Thanks for supporting POWER GUIDANCE. We sincerely apologize if our product did not meet your expectations. Please rest assured that we offer hassle‑free return and exchange services.
## 1. Returns for Non‑Quality‑Related Reasons — 7‑Day Return Window
Question: "I don’t like the product or it does not match my expectations. Can I return it?"
We accept return requests within 7 calendar days from the date you receive your parcel. Please note the following requirements:
1.1 Return shipping fees are at the customer’s own expense.
1.2 Return shipping costs will be deducted from your total refund amount. For exact fee details, please contact us at shopify@powerguidance.com.
1.3 To qualify for a return, items must be in original, unused condition, with all tags intact and in the original product packaging.
1.4 To initiate a return, you may submit a return request on your order page or email shopify@powerguidance.com with your order number. Once approved, we will provide a return shipping label within 3 working days.
1.5 Please ship your return using the shipping label provided by us. Returns using unrecorded third‑party labels will not be accepted.
1.6 Returns sent to us without prior notification will be rejected.
1.7 After we inspect and confirm the returned item is in acceptable condition, your refund will be processed to your original payment account within 3 working days.
## 2. Returns for Quality‑Related Issues — 30‑Day Return Window
All products undergo strict pre‑shipment inspection to minimize quality defects. On rare occasions, damage may occur during long‑distance transit.
We accept quality‑related return requests within 30 calendar days from the date you receive your parcel. Please review the terms below:
2.1 This clause does not cover packages damaged or lost during transit.
2.2 We will cover all return‑related shipping costs for verified quality‑defective items.
2.3 If you discover a quality defect, please contact us with your order number and clear photos or videos showing the issue. We will respond to your inquiry within 3 working days.
2.4 Once we confirm the product has a manufacturing‑related quality issue, we will issue an official return shipping label.
2.5 Please send back the item using the label provided by us. Returns using unrecorded third‑party labels will not be accepted.
2.6 Items returned without prior notification will not be accepted.
2.7 After receiving and inspecting your returned product, we will issue a full refund to your original payment account within 3 working days. If you prefer an exchange instead of a refund, a replacement item will be dispatched after we receive and verify your returned goods.
## 3. 1‑Year Limited Warranty
We provide a 1‑year limited warranty for products within the Weightlifting and Rigs & Racks categories.
If manufacturing quality defects occur within one‑year from purchase, please contact us with your order number to apply for an exchange service.
Warranty notes:
3.1 Shipping costs for warranty‑related returns and replacements are borne by the customer.
3.2 We will send you a brand‑new full‑unit product or replacement attachment as applicable.
## 4. Damaged or Lost Packages
Please inspect your order immediately upon receipt. Contact us right away if you receive defective, damaged, or incorrect items so we can assess the situation and provide a resolution.
## 5. Refund Processing Timeline
Once we receive and inspect your returned goods, we will notify you whether your refund has been approved.
If approved, a refund will be automatically issued to your original payment method.
Please allow an additional 3‑7 working days for your bank or card issuer to process and post the refund to your account. For exact posting timelines, please consult your bank or credit‑card provider.
