RETURN & REFUND POLICY

Thank you for supporting POWER GUIDANCE. We're sorry if your experience didn't meet expectations. We offer hassle-free returns and exchanges.

1. Returns for Non-Quality Issues — 7 Days
Changed your mind? No problem. We accept returns within 7 days of delivery for items in their original, unused condition.

- The customer is responsible for return shipping costs.
- Return shipping fees will be deducted from your refund.
- Items must be unused, in original packaging, with tags attached.
- To start a return, contact us at shopify@powerguidance.com with your order number. We will provide a prepaid shipping label within 3 business days.
- Please use the shipping label we provide. Returns sent without a tracking record will not be accepted.
- Once we receive and inspect the item, your refund will be processed to your original payment method within 3 business days.

2. Returns for Quality Issues — 30 Days
Every product is inspected before shipment, but occasionally transit damage may occur. We accept quality-related returns within 30 days of delivery.

- Shipping damage and lost packages are covered under this policy.
- We cover all return shipping costs.
- Please contact us immediately with photos or a short video showing the issue, along with your order number. We will respond within 3 business days.
- Once the issue is confirmed, we will send a prepaid shipping label.
- After we receive the returned item, your refund or replacement will be processed within 3 business days.

3. 1-Year Warranty
We provide a 1-year warranty for products in our Weightlifting and Rigs & Racks categories. If a quality issue arises within 1 year of purchase, contact us with your order number for an exchange.

- The customer is responsible for shipping costs on warranty exchanges.
- We will send a replacement product or part.

4. Damaged or Lost Packages
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately with photos so we can resolve it quickly.

5. Refund Processing Time
Once your return is received and inspected, we will notify you of the refund decision. If approved, the refund will be issued to your original payment method. Please allow 3–7 business days for your bank or credit card to process the refund.

Questions? Contact us at shopify@powerguidance.com.